Exchange and return policy:
We want you to fall in love with your Jeans do Bem piece—but if it's not love at first sight, that's okay. We're here to help!
1. Deadline for Exchange or Return
You can request an exchange or return of your item within 7 calendar days of receipt, in accordance with the Consumer Protection Code.
2. Conditions of the Part
The piece must be:
• No use, no washing and no odors
• With all labels and tags attached
• Accompanied by the invoice or proof of purchase
3. How to Apply
Contact us by email: [email@email.com] or WhatsApp: [number], informing:
• Order number
• Reason for exchange or return
• Photo of the part (if necessary)
4. Exchange Options
You can choose:
• Exchange for another size or model (subject to availability)
• Request a refund (if the return is within the legal deadline)
5. Shipping Costs
• The first exchange is on us!
• In cases of return due to regret, shipping costs are the responsibility of the customer.